Eclipse AI is a customer intelligence platform that uses AI to analyze customer feedback from multiple sources, providing actionable insights to improve customer experience and retention. It consolidates feedback from surveys, reviews, support tickets, and social media.

Key Features:

Omnichannel Analysis: Aggregate feedback from all customer touchpoints
AI Sentiment Analysis: Understand customer emotions and satisfaction levels
Trend Detection: Identify emerging issues and opportunities automatically
Root Cause Analysis: AI pinpoints underlying causes of customer issues
Actionable Insights: Get specific recommendations for improvement
Custom Dashboards: Visualize customer data with interactive reports
Integration Hub: Connect to Zendesk, Salesforce, Google Reviews, and more
Topic Modeling: Automatically categorize feedback into themes
Competitive Analysis: Compare your performance against competitors
Alert System: Get notified of critical customer issues immediately
Team Collaboration: Share insights and assign action items

Pricing: Eclipse AI offers custom pricing based on company size and data volume. Plans typically start around $199/month for small businesses. Enterprise plans include advanced features and dedicated support.

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